Frequently Asked Questions

Creating a 6cc Casino account is quick and straightforward. Head over to the 6cc Casino page and click the registration button. You'll need to provide your full name, date of birth, email address, and a valid Philippine mobile number. Once you've filled in your details and agreed to our Terms & Conditions, you'll receive a one-time PIN (OTP) to verify your mobile number.

After OTP verification, your account will be active. Note that you must complete KYC (identity verification) before you can make your first deposit or withdrawal. You must be at least 21 years old to register — this is a strict requirement under Philippine gaming regulations.

No. Each player is permitted to hold only one active 6cc Casino account. Opening multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses.

If you believe a duplicate account has been created in error, please contact our support team immediately at support@6cc.app so we can resolve the issue.

The minimum age to register and play at 6cc Casino is 21 years old. This requirement is set by Philippine gaming regulations and is strictly enforced. All players are required to verify their age during the KYC process by submitting a valid government-issued ID that shows their date of birth.

Any account found to belong to a person under 21 will be immediately suspended, and any funds or winnings in the account will be forfeited in accordance with our Terms & Conditions.

To close your 6cc Casino account, contact our support team via live chat or email at support@6cc.app. Before closure, please ensure you have withdrawn any remaining balance. Account closure requests are typically processed within 24 hours.

If you are closing your account due to gambling-related concerns, we strongly encourage you to consider our self-exclusion options instead, which offer more structured support and can be reversed or extended as needed.

On the 6cc Login page, click the "Forgot Password" link below the login form. Enter your registered email address or mobile number, and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, reset links expire after 30 minutes.

If you no longer have access to your registered email or phone number, contact our support team with your account details and a valid ID for manual verification.

Accounts may be temporarily locked after multiple failed login attempts as a security measure. Your account will automatically unlock after 30 minutes, or you can contact support to unlock it immediately after identity verification.

Accounts may also be suspended if our system detects unusual activity, incomplete KYC, or a violation of our Terms & Conditions. In these cases, our team will reach out to your registered email with further instructions.

Two-factor authentication adds an extra layer of security to your 6cc Casino account. To enable it, go to your Account Settings after logging in, select "Security", and follow the steps to link your mobile number for OTP-based 2FA. We strongly recommend enabling 2FA to protect your account and funds.

6cc Casino supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa and Mastercard debit/credit cards

All deposits are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. There are no deposit fees charged by 6cc Casino, though your bank or e-wallet provider may apply their own transaction fees.

GCash and PayMaya deposits are credited to your 6cc Casino account instantly in most cases. Online banking transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number.

Default deposit limits vary by account tier and verification status. Fully KYC-verified accounts enjoy higher deposit limits. You can also set your own personal deposit limits — daily, weekly, or monthly — through your account's responsible gaming settings. This is a great tool to help manage your gaming budget. Visit our Responsible Gaming page to learn more.

Log in to your 6cc Casino account, go to the Cashier section, and select "Withdraw". Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals can only be sent to accounts registered in your name — third-party withdrawals are not permitted.

The minimum withdrawal amount is ₱200. You must have completed KYC verification before your first withdrawal can be processed.

• GCash / PayMaya: 1–3 business hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on a business day are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

Common reasons for withdrawal delays or rejections include:

• Incomplete or pending KYC verification;
• Active bonus wagering requirements that have not yet been met;
• Withdrawal details that do not match your verified account information;
• Security review triggered by unusual account activity.

If your withdrawal has been pending for more than 24 hours, please contact our support team with your withdrawal reference number for assistance.

6cc Casino offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of your registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before withdrawing bonus-related winnings.

Different games contribute differently to wagering requirements. Slots typically contribute 100%, while table games like Blackjack may contribute less. Full details are available in the bonus terms for each promotion.

6cc Casino offers a wide variety of games to suit every type of player, including:

• Slots — hundreds of titles from leading providers, including classic reels and modern video slots;
• Bingo — Filipino-favourite bingo rooms with multiple game variants;
• Blackjack — classic and live dealer blackjack tables;
• Caishen Fishing — popular fish shooting arcade games;
• Live dealer games — roulette, baccarat, and more, streamed in real time.

Yes. All games at 6cc Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing full transparency.

To complete KYC verification at 6cc Casino, you will need to submit at least one of the following valid Philippine government-issued IDs:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID, and proof of address (such as a utility bill or bank statement dated within the last 3 months). All documents must be clear, unedited, and show your full name and date of birth.

Most KYC verifications at 6cc Casino are completed within 24 hours of document submission. During peak periods, it may take up to 48 hours. You will receive an email notification once your verification is complete. If your documents are rejected, the email will explain why and what you need to resubmit.

You can set daily, weekly, or monthly deposit limits and loss limits directly from your account's Responsible Gaming settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is a deliberate safeguard to prevent impulsive decisions.

For full details on all available tools, visit our Responsible Gaming page.

To request self-exclusion, contact our support team via live chat or email at support@6cc.app. We offer cooling-off periods (24 hours to 30 days), short-term exclusions (1–6 months), long-term exclusions (6 months to 5 years), and permanent account closure. All self-exclusion requests are processed within 1 hour and all marketing communications are immediately suppressed.

Remember: you must be 21 or older to have a 6cc Casino account. If you are struggling with gambling, please also consider reaching out to the National Center for Mental Health crisis line at 1553 (free, 24/7).

6cc Casino is fully optimised for mobile and desktop play. We support the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience on mobile, we recommend using Chrome on Android or Safari on iOS. No app download is required — simply visit 6cc Casino through your mobile browser.

If a game disconnects or crashes during an active round, our system automatically records the game state at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off. If the round was already completed before the disconnection, the result will be reflected in your account balance and transaction history.

If you believe a game result was incorrectly recorded, contact our support team with the game name, date, time, and approximate bet amount so we can investigate.

Please report any technical issues to our support team via live chat or email at support@6cc.app. Include as much detail as possible: the game or page where the issue occurred, your device type and browser version, a description of the problem, and any screenshots if available. Our technical team reviews all reports and will follow up within 24 hours.