Responsible Gaming — 6cc Casino

Our Commitment to Responsible Gaming

6cc Casino takes responsible gaming seriously — not just as a regulatory requirement, but as a core part of who we are as a platform. We are committed to providing a safe, fair, and transparent gaming environment for all Filipino players, whether you're spinning slots in Makati, playing bingo in Cebu, or enjoying live dealer games from Davao.

Our responsible gaming programme is built around three pillars: prevention, protection, and support. We invest in tools that help players manage their gaming activity, we train our support team to identify and assist players who may be experiencing difficulties, and we work within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — to ensure that 6cc Casino remains a platform where entertainment comes first.

We understand that for a small number of players, gambling can become a problem. Problem gambling can affect anyone — regardless of age, income, or background. That's why 6cc Casino makes responsible gaming resources visible, accessible, and easy to use for every registered player on the platform.

21+ Age Policy — Strictly Enforced

During the registration process, all 6cc Casino players are required to confirm that they are at least 21 years of age. As part of our Know Your Customer (KYC) verification process, we require government-issued identification that confirms your date of birth. Accepted documents include the Philippine passport, PhilSys National ID, SSS ID, UMID, and driver's licence.

If you are a parent or guardian, we strongly encourage you to use parental control software to prevent minors from accessing online gambling platforms. Keep your 6cc Casino account credentials private and never share your login details with anyone under 21.

Player Protection Tools

Every 6cc Casino account comes with a suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our 24/7 support team. These tools are designed to help you stay in control of your gaming activity:

Self-Assessment: Is Your Gaming Still Fun?

Honest self-reflection is one of the most powerful tools available to any player. Ask yourself the following questions. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or reach out to our support team:

If two or more of these apply to you, please consider activating our self-exclusion tool or contacting our support team. You are not alone — help is available.

Warning Signs of Problem Gambling

Problem gambling doesn't always look the same for everyone. It can develop gradually over time, and many people don't realise there's an issue until it has already affected their finances, relationships, or mental health. Common warning signs include:

• Spending more time and money on gambling than intended, despite repeated attempts to cut back;
• Gambling to escape stress, anxiety, depression, or other emotional difficulties;
• Neglecting work, school, family responsibilities, or personal health because of gambling;
• Feeling a need to gamble with increasingly larger amounts of money to get the same level of excitement;
• Experiencing mood swings, irritability, or depression related to gambling wins and losses;
• Continuing to gamble despite significant financial losses or negative consequences;
• Relying on others — family, friends, or loans — to cover gambling-related debts.

If you recognise any of these signs in yourself or someone you care about, please reach out. 6cc Casino's support team is trained to assist, and confidential help is available 24/7.

Self-Exclusion at 6cc Casino

Self-exclusion is one of the most effective tools available to players who feel they need a break from gambling. At 6cc Casino, we offer flexible self-exclusion options to suit different needs:

• Cooling-Off Period (24 hours to 30 days) — a short-term break that temporarily restricts access to your 6cc Casino account. Ideal if you feel you need a brief pause to reassess your gaming habits;
• Short-Term Self-Exclusion (1 to 6 months) — a medium-term exclusion that prevents you from logging in, depositing, or playing on 6cc Casino for the selected period;
• Long-Term Self-Exclusion (6 months to 5 years) — for players who need a more extended break. During this period, your account will be fully suspended and you will not be able to reactivate it until the exclusion period has expired;
• Permanent Self-Exclusion — for players who wish to permanently close their 6cc Casino account and never return. This action is irreversible.

To activate self-exclusion, contact the 6cc Casino support team via live chat or email at any time. Our team will process your request promptly and without judgment. During any self-exclusion period, 6cc Casino will also suppress all marketing communications to your registered email and phone number.

Getting Help — You Are Not Alone

If you or someone you know is struggling with problem gambling, please know that help is available in the Philippines. 6cc Casino encourages all players to seek support without shame or hesitation. Reaching out is a sign of strength, not weakness.

Our 24/7 customer support team is always available to assist with responsible gaming concerns, account restrictions, and self-exclusion requests. You can also reach out to the following organisations for confidential, professional support:

• National Center for Mental Health (NCMH) — Crisis Hotline: 1553 (available 24/7, free of charge for all Philippine networks)
• In Touch Community Services — Crisis Line: 02-8893-7603 (Manila-based counselling and mental health support)
• Hopeline Philippines — 02-8804-4673 (emotional support and crisis intervention)
• 6cc Casino Support Team — Email: support@6cc.app (24/7, responsible gaming requests prioritised)

All responsible gaming requests made to 6cc Casino are handled with complete confidentiality. Your privacy is protected in accordance with the Data Privacy Act of 2012 and our Privacy Policy.

PAGCOR Responsible Gaming Framework

The Philippine Amusement and Gaming Corporation (PAGCOR) is the government authority responsible for regulating and licensing gaming operations in the Philippines. PAGCOR has established a comprehensive responsible gaming framework that all licensed operators are required to follow, and 6cc Casino aligns its player protection policies with these standards.

Key elements of the PAGCOR responsible gaming framework that 6cc Casino adheres to include:

• Mandatory age verification — all players must be verified as 21 years of age or older before being permitted to deposit or play;
• Player self-exclusion registry — PAGCOR maintains a national self-exclusion registry. Players who register with PAGCOR's self-exclusion programme are barred from all PAGCOR-regulated gaming venues and platforms;
• Responsible gaming signage and disclosures — operators are required to display responsible gaming information prominently across all platforms;
• Staff training — all 6cc Casino customer support staff receive training on identifying and assisting players who may be experiencing gambling-related difficulties;
• Advertising standards — 6cc Casino does not target advertising at minors or vulnerable individuals, and all promotional materials include responsible gaming reminders.

For more information about PAGCOR's responsible gaming initiatives and the national self-exclusion programme, players are encouraged to contact PAGCOR directly through their official government channels.

Healthy Play Tips for Filipino Players

Responsible gaming starts with good habits. Here are some practical tips to help you keep your 6cc Casino experience enjoyable and within healthy boundaries:

• Set a budget before you play — decide how much you are comfortable spending before you log in, and stick to it. Think of it like your budget for a night out in BGC or a weekend trip to Tagaytay — once it's spent, it's spent;
• Set a time limit — use your device's screen time tools or 6cc Casino's session reminders to keep track of how long you've been playing;
• Never chase losses — if you've hit your budget for the session, log out. Chasing losses almost always leads to bigger losses;
• Don't gamble when emotional — avoid playing when you're stressed, upset, or under the influence of alcohol. Decisions made in these states are rarely good ones;
• Balance gaming with other activities — gaming is one form of entertainment among many. Make sure you're also spending time with family, friends, and other hobbies you enjoy;
• Use GCash or PayMaya limits — many Filipino players fund their accounts via GCash or PayMaya. Both apps allow you to set spending limits — use them as an extra layer of control;
• Take regular breaks — step away from the screen regularly. A short break helps you stay clear-headed and enjoy the experience more;
• Keep gambling money separate — never use money set aside for rent, bills, groceries, or your children's education for gambling.